The fine print, in plain words.

1. Who we are

Venuska (“we”, “us”) is [legal / proprietorship name], an independently run, registered sole proprietorship in India, with its place of business at [registered address, city, state]. We operate the Venuska application at venuska.in and this website, venuska.com. You can reach us any time at founder@venuska.com.

2. What Venuska is

Venuska is a software workspace for banquet and event venues: a shared live calendar, a food catalogue with menus and packages, a quotation builder, and event plans that a venue can share with its team, vendors and clients. By creating an account or using Venuska, you agree to these terms.

3. Your account

You sign in with your phone number and a one-time password. Keep that number in your control — it is your key to the account. You are responsible for what happens under your account, including the access you grant to staff, vendors and clients, and for keeping the information you enter accurate.

4. Your first three events

Your first three events on Venuska are free, with no time limit and no card required. After those, continuing to use Venuska for new events requires a paid term (monthly, 3-month or annual, as shown on our pricing page).

5. Payments

• Paid terms are prepaid: you pay once, for the term you choose, in Indian Rupees, through Razorpay. We never see or store your card or UPI details — Razorpay handles the payment itself.
• GST is added where applicable and shown before you pay.
• Nothing auto-renews. A paid term simply ends on its end date unless you choose to renew it. We will never charge you without you actively making a payment.
• Prices may change over time, but a term you have already paid for stays at the price you paid.

6. Your data is yours

Everything your venue puts into Venuska — your catalogue, menus, prices, quotations, bookings, client records, photos — belongs to your venue. We get only the limited licence needed to store it, display it back to you and the people you share it with, and operate the service. We do not sell your data and we do not use it for advertising. You can ask for an export of your data at any time.

7. Details of your clients and guests

When you enter someone else’s details into Venuska (a client’s name and phone number, for example), you confirm you have the right to share them for running your events. Under the DPDP Act your venue is the data fiduciary for those details and we process them on your instructions — see section 6 of our Privacy Policy for what that means.

8. Fair use

Use Venuska for running your venue, lawfully. Don’t resell access, probe or overload our systems, scrape other venues’ data, misrepresent who you are, or use Venuska to send spam or unlawful content. If your use puts the service or other venues at risk, we may step in.

9. Availability and changes

We work to keep Venuska dependable, but it is provided “as is” — we can’t promise it will be uninterrupted or error-free. Features will evolve; if we make a change that materially affects how you work, we’ll tell you in the app or by email.

10. Suspension and ending the service

We may suspend or close an account that breaks these terms, with notice where reasonable. If we close your account for a wilful or serious breach (unlawful use, abuse of the service or of other venues), the unused part of any paid term is forfeited; if we close it for anything less, we refund the unused part pro-rata. You can stop using Venuska whenever you like — see the Cancellation policy. If we ever discontinue Venuska, we will give you reasonable notice, a window to export your data, and a pro-rata refund of any unused paid term.

11. Liability

To the extent Indian law allows, our total liability for any claim connected to Venuska is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect losses such as lost profits or lost bookings. Nothing in these terms excludes liability that cannot be excluded under Indian law.

12. Intellectual property

The Venuska software, design and brand are ours. Your content is yours (see section 6). Neither of us gets more than that.

13. Governing law

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at [city, state].

14. Changes to these terms

When we update these terms we’ll post the new version here with a new date, and flag material changes in the app or by email. Continuing to use Venuska after that means you accept the update.

1. What this covers

This policy covers the Venuska application at venuska.in and this website, venuska.com. It is written to meet the Digital Personal Data Protection Act, 2023. For your own data as an account holder — your name, phone number, recovery email, photo and technical data — the data fiduciary is [legal / proprietorship name] (“Venuska”), reachable at founder@venuska.com. For details your venue enters about other people (clients, guests, vendors), your venue is the data fiduciary and we process them on the venue’s instructions — see section 6. This notice is available in Hindi, or another language listed in the Eighth Schedule of the Constitution, on request to the same address.

2. What we collect

• Your account: your name, phone number, recovery email address, and profile photo if you add one.
• Your venue’s workspace: what you put into Venuska — venue details, spaces, food catalogue, menus, prices, packages, quotations, bookings and photos.
• People you add: names and contact details of clients, guests and vendors that your venue enters to run its events.
• Technical data: device and log information needed to keep the service secure and working, including crash reports. Sign-in is protected by Google reCAPTCHA.

This website itself sets no cookies and runs no trackers or analytics.

3. Why we collect it

To run the service: signing you in with an OTP, storing and showing your venue’s workspace, sending transactional emails (like verification links), providing support, processing payments, and meeting legal obligations such as tax records. That’s the list. We do not sell personal data, and we do not use it for third-party advertising. Our lawful basis is your consent, given when you sign up, together with the fact that you provide this data voluntarily for these stated purposes — and you can withdraw that consent at any time (section 7).

4. Where it lives

Venuska runs on Google Cloud (Firebase), and your venue’s data — the database, files and photos — is stored in the asia-south1 (Mumbai) region. Some processing necessarily happens elsewhere: transactional email is dispatched by Brevo on servers in the European Union, and crash reports and reCAPTCHA signals are processed by Google and may be handled outside India. Payments, when you make one, are processed by Razorpay — we never see or store your card or UPI details. Any cross-border processing complies with section 16 of the DPDP Act.

5. Who else touches it

Only the processors needed to run the service, each under their own safeguards: Google (Firebase — database, authentication, storage, hosting; and reCAPTCHA for sign-in protection), Brevo (transactional email delivery), and Razorpay (payment processing). We share data with authorities only when the law requires it.

6. Your clients’ data

Your venue decides which client and guest details to enter, and we process them only to run your venue’s workspace. Under the DPDP Act that makes your venue the data fiduciary for those details: the venue is responsible for having a lawful basis — such as the person’s consent — before entering someone else’s information, and we act as its processor. If one of your clients wants their details corrected or removed, they can ask you, or write to us directly and we’ll work with you to honour it.

7. Your rights

Under the DPDP Act you can ask us, at any time, to: show you the personal data we hold about you, correct it, erase it, or handle a grievance about how we’ve treated it. You can also withdraw the consent you gave us — withdrawal stops future processing, and we then erase your data except what the law requires us to keep. And you can nominate someone who may exercise these rights for you if you die or are unable to act. Email founder@venuska.com — a founder reads it; we acknowledge within 48 hours and resolve within 30 days. If you’re not satisfied with our response, you can complain to the Data Protection Board of India through the Board’s online portal, after first raising the grievance with us as the Act requires.

8. How long we keep it

For as long as your account is active. If your account sits unused for 24 months, we’ll write to you first, and delete it if you don’t return. If you delete your account, we delete your personal data and your venue’s workspace — deletion completes across our backups within 90 days — keeping only what the law requires us to keep (such as billing and tax records) for as long as it requires.

9. Security

Venuska runs on Google Cloud infrastructure, uses OTP-based sign-in rather than passwords, and scopes access by role. No system is perfectly secure; if a breach affects your personal data, we will inform you without delay and report it to the Data Protection Board of India within the timelines the DPDP Rules prescribe.

10. Children

Venuska accounts are for adults (18 or over) running venues. Where a venue enters details of a guest under 18 — a birthday party’s guest list, say — the venue is responsible, as data fiduciary for that data, for having a parent or guardian’s verifiable consent as section 9 of the Act requires. Venuska does no tracking, behavioural monitoring or targeted advertising of anyone — children included.

11. Grievance officer

Grievance officer: [name], founder@venuska.com, [registered address, city, state]. Grievances are acknowledged within 48 hours and resolved within 30 days.

12. Changes to this policy

When this policy changes, we’ll post the new version here with a new date and flag material changes in the app or by email.

1. Try before you pay

Your first three events on Venuska are free, with no card required — so by the time you pay, you’ve already used the real product on real events. We’d rather you buy with confidence than need a refund.

2. The 7-day comfort window

If Venuska isn’t working out within 7 days of your first paid term, email us (see how to ask below) and we’ll refund the full amount — no forms, no argument. This applies to your first purchase.

3. After that

Paid terms are prepaid and run to their end date, so we don’t offer pro-rata refunds part-way through a term. You keep full access until the term ends (unless your account is closed for a serious breach — section 10 of the Terms), and since nothing auto-renews, you’ll never be charged for a term you didn’t choose. Two exceptions work in your favour: if we ever discontinue Venuska, the unused part of your term is refunded pro-rata (see the Cancellation policy), and the same applies if we close your account for anything other than a serious breach.

4. Duplicate or failed payments

If a payment is charged twice, or charged without the term activating, tell us and we’ll refund it in full. Refunds go back to your original payment method through Razorpay, typically within 5–7 business days of our confirmation.

5. GST on refunds

Where GST was charged on a payment we refund, the refund includes it.

6. How to ask

Email founder@venuska.com with the payment date or reference — ideally from the recovery email on your account. If you haven’t set one, write from any address and we’ll confirm it’s you with a one-time code to your registered phone number. A founder handles it personally.

1. There is no auto-renewal to cancel

Venuska never charges you automatically. A paid term ends on its end date and stays ended unless you actively renew — so there’s no cancellation deadline to catch and no “forgot to cancel” charge, ever.

2. Stopping mid-term

If you decide to stop during a paid term, your access continues until the term’s end date. Whether any refund applies is covered by the Refund policy.

3. Free accounts

If you’re within your first three free events, there’s nothing to cancel — just stop using it, or delete your account whenever you like.

4. Deleting your account

Email founder@venuska.com — from the recovery email on your account, or from any address and we’ll confirm it’s you with a one-time code to your registered phone. If you want your data first, ask for an export in the same email and we’ll send it before deleting. Deleting your account ends any active paid term immediately and the Refund policy’s no-pro-rata rule applies — so if you’re mid-term, consider waiting until it ends. Deletion itself follows the Privacy Policy — personal data goes, legally required records (like tax invoices) are kept as long as the law requires.

5. If we ever end the service

If Venuska is ever discontinued, we’ll give you reasonable notice, a window to export everything, and a pro-rata refund of any unused paid term.